Privacy Policy

1. Information We Collect

We collect information in the following categories when you use our services:

2. How We Use Your Information

We use the collected information for the following purposes:

• Managing and optimizing your social media accounts and advertising campaigns across platforms including Facebook, TikTok, LinkedIn, and X/Twitter
• Creating, scheduling, and publishing content on your behalf
• Analyzing campaign performance and providing detailed reports
• Communicating with you about our services, updates, and support
• Processing payments and maintaining billing records
• Improving our services and developing new features
• Complying with legal obligations and platform policies
• Protecting against fraud, unauthorized access, and security threats

3. Information Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With social media platforms (Facebook/Meta, TikTok, LinkedIn, X/Twitter) as necessary to manage your accounts and run campaigns
• With trusted service providers who assist us in operating our business (hosting, analytics, payment processing)
• When required by law, regulation, legal process, or governmental request
• To protect the rights, property, or safety of HubCom, our clients, or the public
• With your explicit consent or at your direction

4. Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, secure access controls, regular security audits, and employee training on data protection practices. While no method of transmission over the Internet is 100% secure, we strive to protect your personal information using commercially acceptable means.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Social media access tokens are stored securely and revoked when you disconnect your accounts or terminate our services. Campaign performance data is retained for reporting purposes as agreed in your service contract.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing of your personal data
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent
• Disconnect Accounts: Revoke access to connected social media accounts at any time

7. Third-Party Platforms

Our services integrate with third-party social media platforms including Facebook/Meta, Instagram, TikTok, LinkedIn, and X/Twitter. Each platform has its own privacy policy and terms of service. We encourage you to review the privacy policies of these platforms. We access your data on these platforms only with your authorization and within the scope of permissions you grant.

8. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly, while analytics cookies help us improve our services.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the revised policy.